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Dirty-South Blues Harp forum: wail on! >
Seydel USA Customer Service
Seydel USA Customer Service
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Randy G. Blues
37 posts
Jul 15, 2009
12:30 PM
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A number of months ago you may remember that I had some complaints concerning a US Based harmonica company and the way I was treated by them and the extreme delays in getting me my order, all of which which led me to find a new harmonica to play. I tried a few different harps and ended up playing the Seydel 1847's.
A couple of months ago I had a reed break (D-5 iirc, on an "A" harp), and so I bought a replacement set. The replacement set was very poorly gapped at the low end with three or four reeds just barely playable with very poor response. I played it for a few weeks, hoping that it would break in and get better, but it never did. I played with gapping it, and it did improve, but as has been mentioned in other threads here, the stainless reeds can be a challenge, particularly if you have as little experience with the art of gapping as I do.
I contacted Rupert Oysler at Seydel USA, and was quite pleased with his response. Not only will I get the broken reed replaced, he is also going to work on re-gapping my harp's replacement reeds if I can't get them to my liking before the other set is returned to me with the replaced reed.
Not trying to sell anyone on Seydel harps, but thought it only fair to give thanks publicly where it is deserved.
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Kingley
238 posts
Jul 15, 2009
12:39 PM
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That's great Randy.
I have heard before that Rupert and Dave are always willing to go that extra mile for their customer.
I find it restores your faith in humankind when you encounter people like that. If only there were a lot more of them in the world.
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ElkRiverHarmonicas
97 posts
Jul 15, 2009
1:59 PM
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I second what Buddha said. Rupert has been very good to me over the last few years I've known him and I owe him a lot. He's actually the guy who suggested I go into business and then made that possible and the way Elk is setup (very Dave Payne oriented) is due to him. When he suggested I start up a harp bizz, I had no idea what it should be, He said, I am paraphrasing, just be yourself always, don't try to be someone else... cause while an on-your-sleeve personality might repel some, there are more folks who gravitate to that kind of atmosphere.
I'm not perfect and I have humanly screwed up stuff in my day, but most of what I learned, I learned from Rupert.
I've always been impressed by Rupert's sharp business sense and his accomplishments. They hired Rupert in 2006, I think, and few people at that time in the U.S. knew what Seydel was. While a constantly-improving product is an important driving force behind that, Rupert is responsible for an equally-important share.
Dave
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